999db FAQ — All Your Questions Answered in One Place

Through 999db's daily check-in program, simply log in once a day, go to the "Bonus" or "Rewards" section, and click "Today's Check-In" to claim your reward. Rewards vary by day — for example, ৳50 bonus credits on day one, 5 free spins on day two, and a larger reward on day seven.

There are multiple ways to earn free spins:

1. Daily Check-In — Log in every day to claim your reward.
2. On your first deposit — new members receive 50 free spins on their first deposit after registering.
3. Special Promotions — bonus spins on selected games for a limited time.
4. VIP Points Redemption — use accumulated points to purchase free spins.

Free spins typically expire within 72 hours if unused. Before using them, check the expiry date in the "Bonus" section. Winnings from free spins are subject to wagering requirements — usually 20–30x.

999db has an enormous slots library — over a thousand games in total. The main categories are:

• Classic Slots (3-Reel): A straightforward, old-school slot format — usually 3 reels with a limited number of paylines. A great starting point for new players.
• Video Slots (5 reels+): The most popular format. Five or more reels, 20–100 paylines, with theme-based graphics and animations.
• Megaways Slots: The number of ways to win changes with every spin — sometimes up to 100,000. This format, pioneered by Big Time Gaming, is hugely popular.
• Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool. The jackpot can climb into the crores.
• Cluster Pays Slots: Wins are formed by matching clusters of the same symbol, rather than traditional paylines.
• Buy Bonus Slots: You can skip straight to the bonus round by purchasing it directly with an additional bet.

Games from top providers including Pragmatic Play, Evolution, NetEnt, and Playtech are all available on 999db. Use the "Slots" filter on the Games page to browse by category.

Setting up two-step verification (2FA) on 999db is quick and straightforward, and it significantly boosts your account security. Here are the steps:

1. Log in to your account.
2. Click the profile icon in the top right corner → "Account Settings".
3. Go to the "Security" tab.
4. Look for the "Two-Step Verification" or "Two-Factor Authentication" option.
5. Click the "Activate" button.
6. Mobile OTP or Google Authenticator — choose whichever works best for you.
7. A verification code will be sent to your registered mobile number — use it to confirm.

With 2FA enabled, every login requires both your password and a one-time code sent to your mobile. This means that even if someone knows your password, they cannot log in without your phone. The feature is free and can be turned off at any time.

There are a few common reasons why the app may not open or keeps crashing. Try the steps below in order:

1. Force Close the App: Swipe 999db away from your phone's recent apps to close it, then reopen.
2. Check your internet connection: Check that your Wi-Fi or mobile data is working properly. A weak connection can prevent the app from loading.
3. Clear the app cache: Go to your phone's Settings → Apps → 999db → Storage → "Clear Cache".
4. Update: Open the Google Play Store or App Store, search for the 999db app, and install any pending updates. An outdated version is a common cause of issues.
5. Uninstall and Reinstall the App: All settings and cache will be reset.
6. Use a Mobile Browser: If the app isn't working, open 999db.biz in Chrome or Safari — the mobile website is fully optimized too.

If the problem persists, contact Live Chat with your phone model and Android/iOS version — the technical team will resolve it quickly.

KYC (Know Your Customer) verification is a mandatory process at 999db — required before large withdrawals or to fully activate your account. Required documents:

• Proof of Identity (any one of the following): National ID (NID) — clear photos of both front and back; or Birth Registration Certificate; or the data page of your passport.
• Proof of Address (if required): A utility bill or bank statement dated within the last 3 months.
• Verify your payment method: A screenshot of the mobile banking account used for the deposit, showing the account number.

Steps to Complete KYC:

1. Log in and go to "Profile" → "Account Verification".
2. Upload photos of the required documents — images must be clear and complete.
3. Click the "Submit" button.

Verification is usually completed within 1–4 hours; during busy periods it may take up to 24 hours. Once verified, you won't need to do it again.

999db uses multiple layers of technology to protect your data and funds — these aren't just words, they're part of our day-to-day operations.

• 256-Bit SSL/TLS Encryption: All data travelling between your browser and our servers is encrypted — no one can intercept it along the way.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used instead. Even 999db staff cannot view your actual password.
• Segregated Funds: Member funds are held in a completely separate account from the company's operating expenses.
• Data Privacy: Your personal information is never sold to third parties. Learn more Privacy Policy on this page.
• RNG Audit: All game outcomes are regularly audited by independent third parties.

If you notice any suspicious activity, email support@999db.biz immediately or report it via live chat.

If you've forgotten both your password and email, it will take a few more steps — but there is a solution. Two options are outlined below:

Path 1 — Forgot Only Your Password (but remember your email or mobile):

1. On the login page, click the "Forgot Password?" link.
2. Enter your registered mobile number or email address.
3. You'll receive an OTP — enter it to confirm.
4. Set a new password.

Option 2 — Forgotten both email and password:

1. Contact us via Live Chat or at support@999db.biz.
2. Provide the mobile number, full name, and date of birth used at registration — the support team will verify your identity.
3. Once your identity is verified, you will be helped to set a new email address and password.

To avoid this issue in the future, use a password manager app and keep your email address active.