Online gaming should be enjoyable — a pastime, not a burden. Visit 999db's responsible gaming page to learn how to set limits, when to take a break, and how to get help if you need it.
Six Core Principles of Responsible Gaming
We uphold these principles to ensure a safe gaming experience for every member of 999db
999db's Responsible Gaming Tools
Access these tools at any time through Account Settings
Log in and click the profile icon in the top right corner → "Account Settings" → "Responsible Gaming" tab. From there you'll find all the tools: deposit limit, session limit, loss limit, and self-exclusion. If you need help, reach out via live chat.
Check in with yourself — is this still recreational play?
Answer the following questions honestly. A "yes" to any of them is a warning sign.
If any of these questions feels like a "yes," take a moment to pause. That's not weakness — it takes courage to be honest with yourself. Use 999db's self-exclusion tool or speak directly with support. It's not our place to judge; it's our responsibility to help.
Steps to set your budget limit
Just a few minutes now can make a real difference next month
Build healthy gaming habits
Small Habits Make a Big Difference Over Time
Most operators in the online gaming industry talk a good game about responsible gaming — but in practice their tools are buried so deep they are nearly impossible to find. 999db approaches this differently. Responsible gaming is not a compliance checkbox for us — it is a core value.
The reality is that the vast majority of 999db's 500,000+ members play purely for entertainment. For a small number of people, however, gaming can become a problem. With those individuals in mind — and as a preventive measure for everyone — 999db's responsible gaming tools have been built.
When you're playing for fun, you know when to stop. You have a budget and you're happy to stick to it. If you lose, you can accept it — you can walk away saying "today just wasn't my day." Your family knows you play, and gaming is one part of your life, not all of it.
Problem gaming looks different. There's an overwhelming urge to keep betting more to chase back lost money — a vicious cycle. You want to stop, but you can't. Spending goes beyond your budget. Gaming has to be kept secret. If you've reached this point, it's no longer entertainment — it's a problem, and problems have solutions.
999db's system automatically detects unusual gaming patterns. A sudden spike in deposits, playing for many consecutive hours, or continuing to play after repeated losses — when patterns like these are identified, the responsible gaming team may reach out to that member.
This isn't about legal formalities — it's about genuinely checking in. Asking "Are you doing okay?" matters more to 999db than any business consideration. If you say everything's fine, there's no pressure. And if you say you need help, 999db will be right there to help you find the way forward.
999db does not allow anyone under 18 to play — this is non-negotiable. Age is verified during the KYC process. If there is evidence that a minor has opened an account using false information, the account is closed immediately.
If a parent or guardian suspects their child has opened an account, please contact us directly at support@999db.biz. With supporting evidence, the account will be closed immediately and any deposits made will be refunded.
Problem gaming is not something you have to face alone. 999db is here, your family is here, and professional help is available. Taking that first step is the hardest part — once you do, the rest becomes easier.
Recognise the Warning Signs
When These Signs Appear, It Is Time to Seek Help
How to get help
Asking for Help Takes Courage — It Is Not a Weakness
FAQs
Frequently asked questions on the Responsible Gaming page
Play for entertainment, set a budget limit, and reach out for help when you need it — 999db is always here for you.