What information you share with 999db, where it goes, and how we protect it — all explained in plain English. It'll take about five minutes to read, but it's worth knowing.
Key Points of the Privacy Policy at a Glance
Six key aspects of how 999db uses and protects your data
This Privacy Policy applies to everyone who uses 999db (www.999db.biz) — whether you're a registered member or simply a website visitor. By using the site, you are considered to have accepted this policy.
999db only collects information that is necessary to provide its services, maintain security, and fulfil legal obligations. Categories by data type are listed below:
Gaming activity data is also stored — including which games were played, bet amounts, and win/loss history. This information is used to maintain security and monitor responsible gaming.
999db uses the data it collects for the following purposes:
If you no longer wish to receive promotional emails or SMS, turn them off under the "Notifications" option in your account settings, or let our support team know. Even after unsubscribing, you may still receive important account-related messages.
999db does not sell your data. However, in specific situations, limited information may need to be shared with certain parties:
Your data is not shared with any individuals or organisations outside of those listed above. 999db has no data-sharing arrangements with advertisers.
999db uses multiple layers of security to protect your data:
999db does everything it can on its end, but the security of your account also depends on you. Use a strong password, never share your login details with anyone, and contact support immediately if you notice anything suspicious.
Cookies are small text files stored in your browser. 999db uses cookies to keep the site running and to improve the user experience. The types and purposes of cookies are listed below:
| Cookie Type | Purpose | Retention period | Can it be turned off? |
|---|---|---|---|
| Maintaining login sessions and security verification | Deleted at end of session | No (required for the site to function) | |
| Remembering language preferences and game settings | 30 days | Yes | |
| Understanding which pages are used most | 6 months | Yes | |
| Fraud and bot detection | 1 Year | No (required for security) |
Most cookies can be disabled through your browser settings. However, disabling essential and security cookies may prevent the site from functioning properly.
As a 999db member, you have the following rights over your personal data:
To exercise any of your rights, email support@999db.biz. You can typically expect an initial response within 7 business days.
999db does not retain your data indefinitely. Retention periods vary depending on the type of information:
Once the retention period ends, data is securely deleted or anonymised so it can no longer be linked to any individual.
999db services are not intended for anyone under the age of 18. 999db does not knowingly collect any information from minors.
If a minor has registered an account and we identify this, the account will be immediately closed and the associated data deleted. If a parent or guardian believes their child has created an account, please contact us immediately at support@999db.biz.
For any privacy-related questions, concerns, or requests to exercise your rights:
Complex requests may take up to 30 days to resolve, but you will be notified in advance if that's the case.
999db updates this Privacy Policy when necessary. In the event of any changes:
This Privacy Policy of 999db Terms & Conditions should be read alongside.
Opening an account online means sharing some personal information with an organisation — your name, mobile number, email address. These may seem routine, but it matters who that data goes to. 999db takes this seriously, because our members share their information in good faith, and honouring that trust is our responsibility.
Many online platforms in Bangladesh sell or mishandle their members' data. 999db has never taken that path and never will — not just on ethical grounds, but because trust is the foundation of our business. No platform survives long once people stop believing in it.
KYC stands for "Know Your Customer" — it's an identity verification process. Many people find it inconvenient, especially when they're asked for their NID right before making a withdrawal. But consider it from a different angle: if someone were to open an account in your name and attempt to withdraw funds without your knowledge, KYC would stop them. Without verifying your identity, that kind of fraud would go undetected.
999db's KYC process is straightforward. Simply upload a clear photo of your NID or birth registration certificate. The security team completes verification within a few hours. Once verified, you won't need to do it again. Your KYC documents are stored fully encrypted on secure servers — with no way out.
Many people assume that staff working behind a site can see their passwords. At 999db, that's simply not possible — passwords are stored in hashed form. This means your password is converted into an irreversible code before it ever reaches the server. No 999db employee, including the technical team, can see your original password. That's exactly why you need to "reset" a forgotten password rather than having support tell you what it is.
No 999db representative will ever ask for your password or OTP over phone or chat. If anyone requests this information while claiming to be from 999db, it is a scam — report it to our support team immediately.
If you decide to leave 999db, you can request that your data be deleted. After your account is closed, any data not subject to legal retention requirements will be erased within 30 days. Financial transaction records must be kept for a period of time by law — this is a legal obligation, not a choice made by 999db.
To request deletion of your data, send an email to support@999db.biz. Write "Data Deletion Request" in the subject line and include your account ID. The process will begin once your identity has been verified.
Questions & Answers
Frequently Asked Questions on Privacy & Account Management
Your data is secure, payouts are reliable, and support is available in Bangla — register at 999db and play with complete peace of mind.